Returns & Refunds

Last Updated: July 2026

At Raha Toys, customer privacy, safety, and satisfaction are our priority. Due to the intimate nature of our products, we maintain strict hygiene standards while ensuring fair support for our customers.

Returns

For hygiene and health reasons, adult products cannot be returned once they have been opened, used, or if the hygiene seal has been broken.

We only accept returns if:

  • You received the wrong item.
  • The product arrived damaged.
  • The product has a manufacturing defect.
  • The item is still sealed, unused, and in its original packaging.

Return requests must be made within 7 days of receiving your order.

Non-Returnable Items

The following items cannot be returned:

  • Opened adult toys
  • Used intimate products
  • Lubricants that have been opened
  • Opened lingerie or intimate apparel
  • Gift cards
  • Clearance or sale items (unless defective)

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging
  • A brief description of the issue

Our team will review your request and arrange a replacement or refund where applicable.

Refunds

Once your request has been reviewed and approved, refunds will be processed to your original payment method.

Refund processing times:

  • M-Pesa: 1–3 business days
  • Bank Transfer: 3–7 business days
  • Card Payments: 5–10 business days (depending on your bank)

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace products if:

  • They are defective.
  • They arrive damaged.
  • You received the wrong product.

Exchanges are subject to stock availability.

Cancellations

Orders may be cancelled before dispatch for a full refund.

Once an order has been shipped, it cannot be cancelled.

Return Shipping

If the return is due to our mistake (wrong item or defective product), we will cover the return shipping costs.

If the return is for any other approved reason, the customer will be responsible for return shipping.

Privacy & Discreet Handling

All returns and customer information are handled confidentially.

Packages are shipped and processed in discreet packaging without revealing the contents.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team.

Email: support@rahatoys.com

WhatsApp: +254 7856699222

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (EAT)

Thank you for shopping with Raha Toys. We appreciate your trust and are committed to providing quality products with professional, discreet service.